Microsoft Dynamics Navision

Upgrade to Navision 2009 and Great Plains 10

  • Upgrade Assessment
    • Solution Assessment and scope definition
    • Business Impact analysis
  • Upgrade Execution and Post-Upgrade Support
    • Detail Analysis – Environment, Data, Customization, Integration
    • Phase wise implementation while maintaining business continuity
    • Data migration
    • Post-upgrade support including data archiving

Post-Deployment Technical Support

Fix production issues – data/application bugs Enhancements to system features and customizations New report development and business analytics Performance tuning

Integration Services

  • Integration with existing legacy applications

New Add-on Development

  • New module for specific business process/ business vertical

iPractice MS Dynamics Expertise

MS Dynamics Certified Resources ~ Microsoft Technologies certified resources – .NET, Sharepoint, Biztalk, Reporting tools Jet reports, Crystal reports, XCELIUS, EDI Navision, Great Plains – technical and functional

Support Service Process:

  • Dedicated telephone line and an e-mail box for support calls and an e-mails
  • Issue of support ticket for all new issues
  • Issues categorized as either trouble issues or change request
  • Issue assigned to a support person for analysis and action
  • Analysis of issue with cause impact analysis presented to client with estimated effort for issue resolution
  • On client approval for issue resolution the issue is replicated at the iPractice local lab environment (Microsoft Dynamics installation)
  • Issue is fixed and quality assurance conducted before releasing the fix to the customer.

Business Models:

  • Service Level Agreement with onsite/remote support and “pay as you use” model
  • Fixed price projects for customization, integration and upgrade projects
  • Consulting services for onsite services

Our Infrastructure

We have state-of-the-art facility with Center-Of-Excellence for MS Dynamics implementation services

Tools used in Support

Infopedia – Web based portal for issue tracking Team-viewer for remote access for analysis support and training. Dedicated VOIP/email box for issue reporting Local support lab with required MS Dynamics solution instance. Redundant Internet Connectivity 6 1-MBPS Lines connectivity Communication Facilities 6 VOIP numbers, Video Conferencing with dedicated bandwidth Security & Bandwidth Management. Full featured firewall and bandwidth management VPN and dedicated remote connectivity Comprehensive disaster management facility.

Microsoft Certificate

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